OPERATION
HOW DOES THE CLAIMS PROCESS WORK?
Enter the details of your vehicle without obligation. Only basic information: model, year, mileage Insurance form and protected No cost and no obligations.
Receive a free initial check-up. Our experts analyse your specific case We check your model’s fault history Professional assessment free of charge.
Receive the result of the review of your rights Detailed report of your legal options Accurate calculation of your potential compensation Personalised action plan.
Once the evidence has been collected, we handle the entire judicial process until the verdict is obtained.
Once the evidence has been collected, we handle the entire judicial process until the verdict is obtained.
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HOW TO STRENGTHEN DEFENSES AGAINST THE MANUFACTURER?
Ideally, you should start the legal process before repairing, using only the repair shop’s estimate. If you already need to repair, make sure the damaged engine is stored. This is the main evidence against the manufacturer. Also keep key parts such as the broken timing belt or the faulty turbocharger.
If you do not have the service log, simply keep invoices as proof.
Your rights vis-à-vis the manufacturer remain valid even if maintenance is carried out at independent workshops.
If you do not have the service logbook, simply keep your invoices as proof.
If the car is still safe to drive, you can wait for the lawyer to negotiate with the manufacturer before repairing it. You only need the repair estimate.
Perform a 1,000 km analog test with oil level checks before and after.
Digital measurements provided by official repair shops are often unreliable. Keep the written report.
The cost (€200–500) can be claimed from the manufacturer.
Replacing only part of the motor is usually cheaper, but risky: the faults reappear. It is advisable to replace the entire motor.
In some models (such as the VW T5 CFCA), servicing may be a valid and more economical solution.
In others (such as the T6 CXEB), it is advisable to replace the entire engine.
Always keep parts and photos as proof.
If you had legal defense insurance when you purchased the vehicle, it normally covers legal expenses.
Even if the insurance company denies it, the law firm usually manages to obtain coverage.
The three-year rule applies: depending on the date you changed insurance companies, either the old or the current one may cover it.
Don’t accept the first repair shop’s estimate. The costs of replacing an engine vary greatly. Compare two or three repair shops with experience working on your model.
Official repair shops tend to protect the manufacturer. Independent repair shops usually side with the customer and support the preservation of evidence.
Even in cars with more than 150,000 km, the manufacturer may be obliged to bear part of the costs if there was negligence.
In newer vehicles, liability is usually greater, but it is also worth making a claim for used vehicles.
Software updates from the manufacturer are often the direct cause of engine damage (e.g., EGR failure after an update in a VW Caddy 2.0 TDI).
This also occurred in the T6 Bulli (2015–2018) after the “23Z7” update.
If symptoms appear after an update, please consult us.
The success fee model can be used in accordance with § 4a RVG (German Lawyers’ Fees Act). You only pay a portion at the outset, with the remainder payable if the case is won.
In the event of a settlement, the manufacturer must cover part of your legal costs.
If you recently purchased the vehicle from a dealership, they may be liable under the legal warranty (2 years in Germany, 3 years in Spain).
Some try to reduce this to 1 year, which should be reviewed legally.
If you took out warranty insurance, make a claim there as well.
However, many of these policies do not deliver what they promise. The firm also provides support in dealing with insurers of this type.
